Terms of Service

1. Agreement to Terms

By accessing or using the Tenace website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Services

Tenace provides software development, AI automation, cybersecurity, and technology consulting services. Our services include but are not limited to:

• Full Stack Web and Mobile Application Development
• AI and Machine Learning Solutions
• Cybersecurity Consulting and Implementation
• Enterprise Software Development
• Technology Consulting and Strategy

Specific terms for individual projects will be outlined in separate service agreements or statements of work.

3. Use License

Permission is granted to temporarily access the materials on Tenace's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tenace at any time.

4. Intellectual Property

The Tenace name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Tenace or its affiliates. You must not use such marks without our prior written permission.

For client projects, intellectual property rights and ownership will be defined in the specific service agreement or contract for that project. Unless otherwise agreed in writing, upon full payment, clients receive ownership of custom deliverables created specifically for their project.

5. Client Responsibilities

When engaging our services, clients agree to:

• Provide accurate and complete information necessary for project completion
• Respond to requests for feedback and approvals in a timely manner
• Ensure they have the rights to any materials provided to us
• Make payments according to agreed-upon terms
• Maintain confidentiality of any proprietary information shared
• Comply with all applicable laws and regulations

6. Payment Terms

Payment terms will be specified in individual service agreements. General terms include:

• A deposit may be required before project commencement
• Invoices are due within 30 days of receipt unless otherwise agreed
• Late payments may incur interest charges
• We reserve the right to pause work on projects with outstanding payments
• All fees are quoted in the currency specified in the agreement

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our engagement. This includes but is not limited to business strategies, technical specifications, customer data, and financial information. Confidentiality obligations survive the termination of any service agreement.

8. Disclaimer

The materials on Tenace's website are provided on an 'as is' basis. Tenace makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Tenace does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

9. Limitations of Liability

In no event shall Tenace or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Tenace's website or services, even if Tenace or an authorized representative has been notified orally or in writing of the possibility of such damage. Our total liability for any claims arising from our services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Tenace and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the website or services, or your violation of these Terms.

11. Termination

Either party may terminate a service engagement with written notice as specified in the relevant service agreement. Upon termination:

• Client shall pay for all work completed up to the termination date
• Each party shall return or destroy confidential information of the other
• Provisions that by their nature should survive termination shall remain in effect

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada.

13. Changes to Terms

Tenace reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website and services after those revisions become effective, you agree to be bound by the revised terms.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Contact Information

If you have any questions about these Terms, please contact us: